This role offers an opportunity to participate in the overall management of a 25,000 square foot indoor sports facility as well as the design, implementation and execution of sport and recreation programming. The successful candidate will work closely with key members of staff to ensure a positive customer experience while visiting or participating in Phield House programs.
Duties and responsibilities
- Ensure game/rentals are starting and ending on schedule.
- Provide supervision during clinics and camps.
- Manage birthday parties/events: lead activity, setup/cleanup, food/cake distribution.
- Make sure equipment is up to standard between reservations.
- Ensure player, field and equipment safety.
- Greet, direct and actively assist all guests.
- Answer phones: screening/forwarding calls, handle all inquiries.
- Schedule lessons, programs, parties, and practices.
- Receive/sort mail.
- Collect customer payments.
- Availability to work flexible hours: mornings, nights, weekends and some holidays.
- Light cleaning of facility.
- Assist in other duties throughout the facility as necessary.
Key Skills Required for the Role
- An ability to consistently demonstrate our values of insight, hard work, and effectiveness in your personal approach to work
- Excellent attention to detail and a high motivation to learn
- A proactive, service-focused attitude towards customers.
- An ability to remain calm under pressure and a resilient attitude towards challenges
- An ability to prioritize work and complete tasks with quick turnaround times and minimal fuss.
- The ability to work collaboratively with a team.
- Great interpersonal skills
- Passion for health and wellness
- Knowledge of Microsoft Office Suite and Google Systems
This position may require:
- Weekend hours
- Evening hours
- Holiday Hours
This position may be required to:
- Stand for long periods of time
- Walk the facility throughout most of the day
- Lift 40+ pounds
Key Behavioral Indicators
- Team focused
- Anticipates impact on others
- Listens to gain complete understanding
- Sensitive to views and feelings of others
- Positive relationships
- Assured and poised across all relationships
- Gladly assists others